Privacy Policy | One Voice

Introduction

Welcome to Onevoice, a WhatsApp Broadcast and Communication Platform operated by One Voice Transmedia.

We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, platform, and related services.

By accessing or using Onevoice, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

Name
Email address
Mobile number
Business/company details
Billing and payment information

WhatsApp & Contact Data

WhatsApp business account details
Uploaded contact lists
Customer communication records
Message templates and campaign data

Technical Information

IP address
Browser type and version
Device information
Login activity
Usage analytics and platform interaction data

2. How We Use Your Information

We use the collected information for the following purposes:

To provide and manage Onevoice services
To create and manage user accounts
To send WhatsApp broadcasts and communication campaigns
To improve platform performance and user experience
To provide customer support and technical assistance
To process payments and subscriptions
To maintain platform security and prevent unauthorized access
To comply with legal and regulatory obligations

3. WhatsApp & Meta Compliance

Onevoice works with WhatsApp Business services and Meta platforms. Users are solely responsible for ensuring that:

Contacts have provided proper opt-in consent
Messages comply with WhatsApp and Meta policies
No spam, fraudulent, misleading, or abusive content is sent

Onevoice is not responsible for any restrictions, suspensions, or penalties imposed by WhatsApp or Meta due to violations committed by users.

4. Data Sharing & Disclosure

We do not sell or rent your personal information to third parties.

We may share information only in the following situations:

With trusted service providers assisting in platform operations
To comply with legal obligations or government requests
To protect the rights, security, and integrity of Onevoice
During business transfers, mergers, or acquisitions

All third-party partners are required to maintain confidentiality and data protection standards.

5. Data Security

We implement reasonable technical and organizational security measures to protect your data against unauthorized access, data loss, misuse, alteration, or disclosure.

However, no internet-based platform can guarantee complete security. Users are encouraged to maintain strong passwords and protect their account credentials.

6. Cookies & Tracking Technologies

Onevoice may use cookies and similar technologies to improve website functionality, remember user preferences, analyze traffic and usage patterns, and enhance user experience.

You can manage or disable cookies through your browser settings.

7. Data Retention

We retain user information only for as long as necessary to provide our services, fulfill legal obligations, resolve disputes, and enforce agreements.

Users may request account deletion and data removal, subject to applicable legal and operational requirements.

8. User Responsibilities

By using Onevoice, users agree to use the platform legally and ethically, not to send spam or unauthorized communications, to obtain consent before messaging contacts, and to comply with all applicable laws and WhatsApp policies.

Violation of these terms may result in account suspension or permanent termination.

9. Third-Party Services

Our platform may integrate with third-party services including WhatsApp Business API, Meta Platforms, Payment gateways, Cloud hosting providers, and Analytics tools. These third-party services have their own privacy policies and terms of use.

10. Children's Privacy

Onevoice services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. Continued use of the platform after changes indicates acceptance of the revised policy.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Onevoice – One Voice Transmedia
Official Website
[email protected]
Ahilyanagar, Maharashtra, India