TERMS & CONDITIONS
Effective Date: May 16, 2026
Introduction
Welcome to Onevoice, a WhatsApp Broadcast and Customer Communication Platform operated by One Voice Transmedia.
These Terms & Conditions govern your access to and use of the Onevoice platform, website, applications, and related services.
By accessing or using Onevoice, you agree to comply with and be legally bound by these Terms. If you do not agree with any part of these Terms, you must discontinue use of the platform immediately.
1. About Onevoice
Onevoice is a communication platform designed to help businesses manage customer engagement through WhatsApp messaging solutions, including:
- WhatsApp Broadcast Messaging
- Bulk Messaging Campaigns
- Customer Communication Management
- Automation & Notifications
- Contact Management
- WhatsApp API Integrations
2. Eligibility
To use Onevoice services, you must:
- Be at least 18 years of age
- Have the legal authority to enter into a binding agreement
- Use the platform only for lawful business purposes
- Comply with all applicable local, national, and international laws
3. User Account Responsibilities
When creating an account on Onevoice, you agree to:
- Provide accurate and updated information
- Maintain the confidentiality of your login credentials
- Be fully responsible for all activities under your account
- Notify us immediately in case of unauthorized access or security breach
Onevoice will not be responsible for any loss or damage resulting from unauthorized use of your account.
4. Acceptable Use Policy
Users agree not to use the platform for:
- Spam or unsolicited communication
- Fraudulent or misleading activities
- Harassment, abuse, or illegal content
- Sending messages without user consent
- Violating WhatsApp or Meta policies
- Uploading harmful code, malware, or malicious software
5. WhatsApp & Meta Policy Compliance
Onevoice operates using WhatsApp Business and Meta services. Users are solely responsible for ensuring compliance with WhatsApp Business Policies, Meta Platform Rules, and customer opt-in requirements.
Users must obtain proper consent from recipients before sending promotional or transactional messages. Onevoice shall not be held responsible for number bans or account restrictions caused by user violations.
6. Subscription & Payment Terms
Certain Onevoice services may require paid subscriptions. By purchasing any plan, users agree that:
- All payments must be made on time
- Subscription fees are non-refundable unless stated otherwise
- Pricing may change with prior notice
- Failure to pay may result in service interruption
7. Data & Privacy
Your use of Onevoice is also governed by our Privacy Policy. Users are responsible for ensuring that all uploaded customer data and contact lists are collected legally.
8. Intellectual Property Rights
All platform content including logos, branding, software, and UI/UX designs are the intellectual property of One Voice Transmedia. Users may not copy, reverse engineer, or modify proprietary content without permission.
9. Service Availability
While we strive for 24/7 availability, Onevoice does not guarantee continuous platform operation or instant message delivery due to maintenance or third-party service interruptions.
10. Limitation of Liability
Onevoice and One Voice Transmedia shall not be liable for indirect damages, loss of revenue, data loss, or WhatsApp account restrictions resulting from platform use.
11. Suspension & Termination
We reserve the right to suspend or permanently terminate any account without notice if these Terms are violated or illegal activities are detected.
12. Third-Party Services
Onevoice may integrate with third-party services like WhatsApp API and payment gateways. We are not responsible for the policies of these third-party services.
13. Modifications to Terms
Onevoice reserves the right to update these Terms at any time. Continued use of the platform after updates constitutes acceptance of the modified Terms.
14. Governing Law & Jurisdiction
These Terms shall be governed by the laws of India. Any disputes shall fall under the jurisdiction of the courts located in Ahilyanagar, Maharashtra, India.
15. Contact Information
For any questions regarding these Terms & Conditions, please contact us:
Onevoice – One Voice Transmedia
Official Website
[email protected]
Ahilyanagar, Maharashtra, India